Dear customer,
Unfortunately, we have to collect the frames and check the default.
According to the findings off bugaboo international bv, the pushbar must stay in position
under the maximum pressure of 25 kg. or less ! This way the pressure can be seen as equal to
normal usage.
The way to test is as described below:
1. Take all detachable parts off from the undercarriage ( incl. wheels )
2. Place the undercarriage vertically, pushbar down, on to a scale.
3. Make sure the pushbar is drawn out, and the clips are “fastened”!
4. Push the frame down on the scale, and carefully read the pressure .
5. If the pushbar slides in with lower pressure than 25 kg.( ! ), you have the right
for exchanging the frame !
We hope that you can understand the difficulties on our side as we understand yours...
If your pushbar slides in with lower pressure than 25 kg. , please mail us
ASAP, so we can order new frame.However, if we check the pressure and it needs more than 25 kg. to slide the pushbar, we can only return the frame without exchanging it!
We are trying our best to help you, and we understand the inconveniance of the situation.
Kind regards
BABYTRADER.EU
thj skrev 2008-07-23 08:41:59 följande:
Alla Chassin som glider är reklamations
chassin.De ska inte glida..Vad är det för test ni måste göra?Har vi aldrig hört talas om.Kram